Hybrid Cloud Telephone Systems
TCI is proud to offer "The World's Most Reliable Internet Communications Solution". With Star2Star's hybrid architecture, your telephone system can be migrated to the future of communications without the quality and reliability issues found with other purely hosted and purely on-premise voice-over-ip systems and services.
- Would you like to significantly reduce your monthly communications costs?
- Do you have multiple offices with separate phone systems at each?
- Would you like to unify all of your communications - including voice, fax, and mobiles?
- Are you prepared for a disaster...and will your phones still work after it happens?
- Do you need advanced communication features…but think you can’t afford them?
What can the Star2Star Cloud do for you?
In the 1990s, you connected your PC to the Internet and it transformed your business. Now, it’s happening all over again as the Internet connects your communications system to the cloud.
Star2Star's patented Constellation™ technology works in real time with Star2Star's six regional data centers and the Star2Star phone system at your office. Together, they analyze current Internet traffic conditions in real time to shorten the route your calls take across the Internet. StarPath solves the network quality issues that other service providers cannot solve. The result? Star2Star delivers the best quality voice over the Internet.
MULTIPLE OFFICES JOIN TOGETHER IN THE CLOUD – Through the power of the Internet, your office, remote employees, and branch offices are connected by a single, integrated communications system. Your employees and customers experience your system as a single, integrated whole.
SMARTPHONE INTEGRATION – Star2Star's iPhone app turns your iPhone into a full-fledged Star2Star extension, so you’re reachable wherever you are. It includes an integrated directory with presence monitoring, so you can see who is in the office at a glance. Make calls over 3G, 4G, or WiFi without using cellular minutes.
STAR2STAR SOFTWARE – Star2Star's best-in-breed desktop software provides presence management, access to voicemail, recorded calls, and text messaging in a single, point-and-click application. The modular design lets you add features (such as fax and video conferencing) without installing any additional software.
NEVER MISS A CALL WITH “FIND ME / FOLLOW ME” – Calls to your office extension follow you wherever you like: to phones across multiple locations, to your home or cell phone, even back to your voicemail. It’s flexible and simple to configure.
PROJECT PRESENCE ANYWHERE – Star2Star can provide numbers in any area code. Those numbers can ring anywhere in the country you want to do business. Your customers make a local call to reach you and see your local caller ID when you call them.
ONE NUMBER DOES IT ALL – Publish a single number on your business card. Callers will find you at the office, on your smartphone, or your cell. If they leave voicemail, it will appear in your email. Save money and make it easier for customers to reach you.
24x7 MONITORING AND HELP DESK – Star2Star's End-to-End architecture allows support to monitor the health of every phone, every call and every network component between your phone system and Star2Star's data center, 24 hours a day, 365 days a year. Star2Star automatically adjust to changing conditions and contact you when Star2Star detects a problem. Star2Star's help desk is staffed around the clock, so help is there if you need it.
FAILOVER WITH REDUNDANT INTERNET CONNECTIONS – Star2Star automatically switches between multiple Internet circuits at your premise if Star2Star detects a problem with one of the circuits. Star2Star has redundant, high-speed fiber connections to the Internet at each of Star2Star's 6 regional Data Centers.
REDUNDANT COPPER CARRIERS – Star2Star partners with multiple traditional telephone carriers to send your calls over the traditional phone network when necessary.
REDUNDANT DATA CENTERS – Star2Star's Constellation architecture routes calls between your phone system and Star2Star's 6 redundant tier 3 data centers, using the best possible path. If one piece of equipment (or even an entire data center) fails, a backup immediately steps in to take over.
ANALOG LINE BACKUP – Traditional analog phone lines can automatically backup your Internet phone lines if your Internet connectivity fails.
NEXT DAY REPLACEMENT PARTS – Star2Star's StarBox phone system is built on a 100% solid state platform with no moving parts. Star2Star will replace any broken component, including phones, within 24 hours - at no additional charge.
DISASTER RECOVERY – If you experience an outage at your office, regardless of the cause, Star2Star's StarRecovery System will immediately detect the problem and automatically take over as your phone system. Calls will be rerouted to designated employee cell phones, landlines, or other office locations.