TCI RED Remote Monitoring
TCI offers 3 levels of remote monitoring services to our customers. Depending on type of checks, time-intervals, and reporting, TCI offers our Bronze, Silver, and Gold remote monitoring packages.
The Bronze package includes our once-a-day Daily Safety/Health Checks and Daily Reports. These checks include Daily Anti-Malware Pattern Check, Daily Backup Check, Critical Events Check and Reports, Drive Space Consumption Check, Asset Tracking and Reporting, and Physical Disk Health Check.
The Silver package combines our Daily Safety/Health Checks with 24/7 Monitoring and Daily or Weekly Reports. The 24/7 Monitoring Checks can run as often as every 15 minutes on servers and every 60 minutes on workstations. The checks included are all checks from Bronze package, Daily Workstation Health Check, File Size Checks, Ping Checks, Custom Event Log Checks, Windows Service Checks, SNMP/ Raid Array Checks, System Patch and Vulnerability Checks, Disk Space Check, Website Check, TCP Service Check, Automated Tasks, and Client Daily or Weekly Report.
The Gold package combines our Daily Safety/Health Checks and 24/7 Monitoring with more specific checks, more check time intervals, Monthly Reports and customization. The checks include all checks from the Bronze package, 5 minute interval option on servers, 30 minute interval option on workstations, Client Monthly Report, Client Daily or Weekly Report, Daily Workstation Health Check, Server Performance Monitoring, Bandwidth Monitoring, File Size Checks, Ping Checks, Custom Event Log Checks, Windows Service Checks, SNMP/Raid Array Checks, System Patch and Vulnerability Checks, Disk Space Check, Client Portal, Website Check, TCP Service Check, Automated Tasks, and Hacker Check.